Meet the Team
Roberts Care was set up by Steve Roberts and his wife Valerie in 2008.
Raymond Hollinger and Jean Shields were both students of Steve Roberts, who was Head of Social Care Dept. at Reid Kerr College, and took over the running of the service in 2010.
Raymond Hollinger – Director/Service Manager
Raymond has worked in Social Care since 2008 prior to this he had a 20-year retail career working within the luxury goods market in London. Returning back to Glasgow in 2004 Raymond decided a change of direction was needed and went on to study an H.N.C in Health & Social Care at Reid Kerr College and started working with adults with learning difficulties. On the completion of the HNC Roberts Care began small at first and growing slowly. Raymond is a highly creative, energetic, customer-focused professional with years of progressive experience in Retail and Care. Proficiency in conducting budget-oriented marketing and promotional campaigns. A proven track record of creating brands for retail, adept in planning and executing aggressive strategies to achieve goals.
Raymond Hollinger – Director/Service Manager
Raymond has worked in Social Care since 2008 prior to this he had a 20-year retail career working within the luxury goods market in London. Returning back to Glasgow in 2004 Raymond decided a change of direction was needed and went on to study an H.N.C in Health & Social Care at Reid Kerr College and started working with adults with learning difficulties. On the completion of the HNC Roberts Care began small at first and growing slowly. Raymond is a highly creative, energetic, customer-focused professional with years of progressive experience in Retail and Care. Proficiency in conducting budget-oriented marketing and promotional campaigns. A proven track record of creating brands for retail, adept in planning and executing aggressive strategies to achieve goals.
Jean Shields, Director Coordinator
Jean has worked in social care since 2008 when she studied for an H.N.C in Social Care at Reid Kerr College and started as a support worker with Roberts Care under Steve and Val Roberts. Prior to this Jean studied Access to Humanities also at Reid Kerr College. On completion of her H.N.C. Jean and Raymond took over Roberts Care which started small and grew gradually over the years. Jean trained as a hairdresser then went self-employed as a mobile hairdresser after finishing her apprenticeship. After many years Jean gave up hairdressing to care for parents. Jean prides herself on her people skills and enjoys still working at building good relationships with clients to make them feel part of the Roberts Care ‘family’.
Jean Shields, Director Coordinator
Jean has worked in social care since 2008 when she studied for an H.N.C in Social Care at Reid Kerr College and started as a support worker with Roberts Care under Steve and Val Roberts. Prior to this Jean studied Access to Humanities also at Reid Kerr College. On completion of her H.N.C. Jean and Raymond took over Roberts Care which started small and grew gradually over the years. Jean trained as a hairdresser then went self-employed as a mobile hairdresser after finishing her apprenticeship. After many years Jean gave up hairdressing to care for parents. Jean prides herself on her people skills and enjoys still working at building good relationships with clients to make them feel part of the Roberts Care ‘family’.
Amanda Wright, Registered Care Manager
Amanda has worked in the care sector for over 12 years. Amanda started her career working in the community as a support worker where she gained experience which has led her to develop in her career goals. Amanda came from a training and development background and strives to improve the quality of our service.
Amanda’s role as registered manager is to manage the services we provide and the staff to ensure we deliver a high-quality service to each individual. Amanda started her role with Roberts care in April 2018 in which she successfully assisted our service to improve service grades. Amanda strives to further improve the service working closely with directors, external partnerships and families to provide a high-quality service to all our service users.
Amanda Wright, Registered Care Manager
Amanda has worked in the care sector for over 12 years. Amanda started her career working in the community as a support worker where she gained experience which has led her to develop in her career goals. Amanda came from a training and development background and strives to improve the quality of our service.
Amanda’s role as registered manager is to manage the services we provide and the staff to ensure we deliver a high-quality service to each individual. Amanda started her role with Roberts care in April 2018 in which she successfully assisted our service to improve service grades. Amanda strives to further improve the service working closely with directors and external partnerships and families to provide a high-quality service to all our service users.
CONTACT US 0141 848 5993
CONTACT US 0141 848 5993
Our Staff
We select care staff based their compassionate nature, experience, skills set, and reliability. We support our staff by doing regular supervisions, one-to-one annual appraisals and team meetings as well as being available to them at any time for advice or support should the need arise. All new staff have an induction, carry out mandatory training involving theory and practical demonstrations, followed by on-the-job shadowing with an experienced staff member within the clients’ homes. All staff can wear a uniform (if the client prefers), carry ID badges and are fully- insured.
We work closely with a dedicated training company which provides quality training which is both professionally recognised and certificated. All of our staff are trained to the highest standard and we continually look to ensure our standards exceed the norm.
We closely monitor performance, along with talking to clients, to ensure we meet their individual needs and expectations. This helps us to make up individual Personal Plans for each client that details their requirements, wishes, aspirations and desired outcomes.
Our Staff
We select care staff based their compassionate nature, experience, skills set, and reliability. We support our staff by doing regular supervisions, one-to-one annual appraisals and team meetings as well as being available to them at any time for advice or support should the need arise. All new staff have an induction, carry out mandatory training involving theory and practical demonstrations, followed by on-the-job shadowing with an experienced staff member within the clients’ homes. All staff can wear a uniform (if the client prefers), carry ID badges and are fully- insured.
We work closely with a dedicated training company which provides quality training which is both professionally recognised and certificated. All of our staff are trained to the highest standard and we continually look to ensure our standards exceed the norm.
We closely monitor performance, along with talking to clients, to ensure we meet their individual needs and expectations. This helps us to make up individual Personal Plans for each client that details their requirements, wishes, aspirations and desired outcomes.